Support

Frequently Asked Questions

Frequently Asked Questions

What products does Mattress Company offer?

Mattress Company offers a wide range of sleep and bedroom products, including toppers, latex mattress toppers, wool mattress toppers, innerspring mattresses, bedding, sheets, luxury mattresses, nursery products, pillows (including down pillows), furniture, platform bed frames, contour and latex mattresses, new mattress options, mattress pads, crib mattresses, natural latex mattresses, mattress protectors and pads, kids mattresses, bedroom furniture, and foam mattresses.

Do you sell latex mattress toppers?

Yes, we offer a variety of latex mattress toppers, including natural latex options, to enhance comfort and support for your existing mattress.

What is a wool mattress topper?

A wool mattress topper uses high-quality wool to provide breathable insulation, temperature regulation, and a soft layer of cushioning on top of your mattress.

What types of mattresses do you carry?

We carry innerspring, latex, natural latex, foam, hybrid, and luxury mattresses, including options designed for babies and kids, as well as platform bed frames and related bedroom furniture.

What is a mattress topper?

A mattress topper is an additional layer placed on top of your existing mattress to adjust firmness, support, and comfort. Our toppers come in various materials, including latex, wool, and foam.

What is a latex mattress topper?

A latex mattress topper uses latex foam to provide responsive support, durability, and a buoyant feel, while helping to regulate temperature.

What is a natural latex mattress?

A natural latex mattress is made from latex derived from rubber trees, offering durability, adaptive support, and breathable comfort often with fewer synthetic materials.

Do you offer nursery and crib products?

Yes, we offer nursery products including crib mattresses and other baby sleep essentials designed with safety and comfort in mind.

What are mattress protectors and pads?

Mattress protectors and pads provide a protective barrier against spills and stains while adding a layer of comfort. They can be used to extend mattress life and maintain hygiene.

Do you carry sofa or bed frames?

Yes, we offer a selection of platform bed frames and other bedroom furniture designed to complement your mattress and create a cohesive sleep setup.

What sizes do your mattresses come in?

Our mattresses are available in standard sizes such as Twin, Twin XL, Full, Queen, King, and California King, with some options offering custom or split configurations.

Are your pillows available in different fillings?

Yes, our pillows come in various fillings, including down, memory foam, and other materials, to suit different sleep preferences and support needs.

Do you offer luxury mattresses?

Yes, we offer luxury mattresses that combine premium materials, refined craftsmanship, and advanced support systems for enhanced comfort and durability.

What is a mattress pad and how is it different from a mattress protector?

A mattress pad adds a soft cushioning layer to improve comfort, whereas a mattress protector primarily protects the mattress from liquids and stains. Some products combine both features.

Can I buy a complete bedroom set rather than individual items?

Yes, we offer coordinated bedroom sets and bundles that include mattresses, bed frames, and matching furniture or linens for a cohesive look and simplified shopping.

How can I determine the right firmness for my mattress?

Firmness depends on body weight, sleep position, and personal preference. We provide product descriptions with firmness ratings, comfort layers, and guidance to help you choose the best option. If needed, our support team can offer personalized recommendations.

What is the warranty on mattresses and toppers?

Warranty terms vary by product. Most mattresses and toppers come with a manufacturer’s warranty covering defects in materials and workmanship. Please review the specific warranty details on the product page for exact terms and conditions.

Do you offer financing or payment plans?

Yes, we offer flexible payment options and financing through our checkout process. Availability may vary by location and product.

How long does shipping take?

Shipping times vary by product and location. Typical delivery estimates are provided at checkout, and we offer options for standard and expedited shipping where available.

What is your return policy?

Our return policy allows eligible products to be returned within a specified period, provided they are in new, unused condition with tags and original packaging. Some items such as mattresses may be subject to inspection or a restocking fee. Please check the product page or the Returns section for full details.

How do I care for a latex or wool topper?

Care instructions vary by material. Generally, protectors should be spot cleaned if needed, and toppers should be rotated regularly. Light vacuuming can help maintain softness and hygiene. Always refer to the care label on your specific product.

Do you offer eco-friendly or natural material options?

Yes, we offer natural latex mattresses, wool toppers, and other environmentally conscious options designed for comfort with responsible materials and production practices.

Can I test out a mattress in-store or via a trial period online?

Some products may be eligible for in-store testing or trial periods. Please check the product page for details on trials, return windows, and comfort guarantees.

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